My partner Sharon Klein recently published a useful article entitled “Decoding the Maintenance and Support Agreement.” As Sharon explains:
The dirty little secret of software licensing agreements is that the amount spent on the actual license often is dwarfed by the amount spent on installation, maintenance, support and other professional services over the life of the agreement. Those monthly bills start piling up . . . but little time is spent negotiating or even thinking through provisions relating to services.
To read Sharon’s full article, click here.